Planck/IDIS - Helpdesk System
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Planck IDIS - Support Helpdesk

This is the Planck IDIS support desk. If you have problems or questions regarding IDIS tools or Level 4, only then this is the place to be. However - if you have DPC issues or mission specific or scientific enquiries about Planck, please use the Other Help Resources links in the table below.

Other Help Resources IDIS Related Links
Planck PSO
HFI DPC
LFI DPC
IDIS Portal
Planck Portal
View all your IDIS tickets

Support Center
Knowledgebase
View categorized listing of all common frequently asked questions.
Troubleshooter
Take a step-by-step tour to find the solution to all your issues.
News
View latest company news and announcements.
Downloads
View our categorized library of downloads for all necessary manuals, software, etc.
Latest Knowledgebase Articles Date Added
 Single Sign On fails with IE8
13 May 2009 11:23 AM
 I want more permissions for my project
08 Apr 2008 04:19 PM
 How do I get an account in Mantis?
08 Apr 2008 04:18 PM
 Known issues
19 Nov 2007 03:42 PM
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Password Synchronization

The RSSD Web Portal provides a single login facility to simplify access to several other applications within this site.

The login facility has detected that you have passwords to one or more of these other systems (Livelink, Mantis, CVS, etc.) which do not match your current LDAP password.

By clicking on [SYNCHRONIZE] you will be able to reset all these passwords and bring them into line with your main portal password with no further effort on your part.

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